FamilyMap (“we,” “our,” or “us”) provides a family safety and location-sharing platform that helps families and trusted groups stay connected through real-time location sharing, alerts, and related safety features (the “Services”).
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile applications, websites, and related services.
By using the Services, you agree to this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- Name or display name
- Email address
- Phone number
- Profile photo
- Account credentials
- Emergency contact information
- Family or group membership information
- Customer support communications
- Subscription and billing information
If you create child accounts or invite family members, we may collect limited information necessary to provide the Services.
Location Information
Because the Services are designed around family location sharing, we collect location information when you enable location permissions on your device.
Depending on your device settings and permissions, this may include:
- Real-time GPS location
- Approximate location
- Background location updates
- Location history
- Places visited
- Arrival and departure events
- Driving or movement events
Location sharing only occurs:
- After a user joins a family or group,
- Accepts an invitation, and
- Grants the required device permissions.
Users can disable location sharing at any time through device or app settings.
Device and Technical Information
We may automatically collect technical information such as:
- Device model
- Operating system
- App version
- IP address
- Device identifiers
- Language settings
- Crash logs
- Diagnostic and analytics information
- Battery status (where required for app functionality)
Motion and Sensor Data
With your permission, we may collect motion or activity data from your device to support features such as:
- Driving detection
- Crash detection
- Movement status
- Activity-based alerts
You may disable these permissions through your device settings.
2. How We Use Information
We use collected information to:
- Provide and maintain the Services
- Enable family location sharing
- Deliver alerts and notifications
- Improve location accuracy and app reliability
- Detect crashes or emergencies
- Process subscriptions and payments
- Provide customer support
- Prevent fraud, abuse, or misuse
- Improve app functionality and user experience
- Comply with legal obligations
We do not sell any data to third-party data brokers.
3. Family Groups and Shared Information
The Services are designed for voluntary sharing within private family or trusted groups.
When you join a family group or “Circle,” certain information may be visible to other group members, including:
- Your name or profile
- Your shared location
- Location alerts
- Messages or notifications sent within the group
4. Children’s Privacy
The Services are intended for use by parents, guardians, and families.
Children under the age required by local law may only use the Services with parental involvement and consent.
Where applicable, we comply with:
- COPPA
- GDPR Article 8 / GDPR-K
- UK GDPR
- Apple Kids & Family app requirements
- Google Play Families policies
Parents may create or manage child-linked accounts for family safety purposes.
We do not knowingly use children’s personal information for behavioural advertising or marketing purposes.
If you believe a child has provided information without appropriate consent, please contact us so we can investigate and delete the information if necessary.
5. Analytics and Service Providers
We may use trusted third-party providers for services such as:
- Cloud hosting
- Push notifications
- Analytics
- Crash reporting
- Customer support
- Authentication
- Payment processing
- Subscription management
Examples include:
- Firebase
- RevenueCat
- Apple App Store
These providers process information only as necessary to provide their services.
6. Advertising
We do not display third-party advertising within the Services.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the Services,
- Maintain accounts,
- Meet legal obligations,
- Resolve disputes, and
- Enforce agreements.
Location history retention periods may vary depending on subscription level and user settings.
You may request deletion of your account and associated information at any time.
8. Security
We use commercially reasonable safeguards designed to protect personal information, including encryption of sensitive location data during transmission.
However, no method of electronic storage or transmission is completely secure. Similar disclosures are standard across family locator services.
9. International Transfers
Your information may be processed or stored in countries outside your country of residence.
Where required by law, we implement appropriate safeguards for international data transfers.
10. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your information
- Correct inaccurate information
- Delete your information
- Restrict or object to processing
- Withdraw consent
- Request data portability
Requests may be submitted using the contact details below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
Updates will be communicated via the App or website with a revised “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
FamilyMap
Email: support@getfamilymap.com
Website: https://getfamilymap.com